Hosted service

Privacy

Effective July 20, 2026.

Free workspaces are content-blind

Before any durable write, Metergraph projects free-tier native and OpenTelemetry traffic onto an explicit cost-metadata allowlist. Prompts, completions, tool arguments and results, outcome events, and unknown fields are discarded. Free OTLP exports are stored only as sanitized JSONL, never as their original bytes.

Managed content capture requires two opt-ins

An SDK capture_text or captureText setting is inert on free workspaces. On managed workspaces it is honored only when the workspace has separately enabled content capture. Without both choices, known request and response content is removed before durable ingestion.

Account data

We process verified email, workspace membership, API-key metadata, product usage, and upgrade requests to operate and secure the service. Raw API keys are displayed once; only a one-way hash is stored.

Infrastructure

Hosted data is tenant-isolated and encrypted in the existing Metergraph AWS account. We do not sell personal information. Contact privacy@metergraph.dev for access or deletion requests.